Privacy Policy

1. Introduction

TheraLink PH ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our therapy management platform. This policy is in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.

2. Information We Collect

We collect the following categories of information:

2.1 Personal Information

• Full name, email address, and contact details
• Professional credentials and license information (for therapists)
• Account login credentials
• Billing and payment information

2.2 Health-Related Information

• Client (child) names, ages, and diagnoses
• Therapy goals, activity plans, and progress notes
• Session schedules and attendance records
• Progress logs and milestone data

2.3 Technical Information

• IP address, browser type, and device information
• Usage data, page views, and interaction logs
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve the Platform's services
• To create and manage user accounts
• To facilitate therapy program management between therapists and parents
• To generate progress reports and analytics
• To send service-related communications and updates
• To ensure Platform security and prevent fraud
• To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Between therapists and parents: Therapy-related data is shared between the assigned therapist and the parent/guardian of the client as necessary for therapy management
• Service providers: Trusted third-party providers who assist in operating the Platform (e.g., cloud hosting, payment processing), bound by confidentiality agreements
• Legal requirements: When required by law, court order, or governmental authority
• With your consent: When you explicitly authorize the sharing of your information

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Role-based access controls ensuring users only access data they are authorized to view
• Regular security audits and vulnerability assessments
• Secure cloud infrastructure with automated backups
• Employee training on data privacy and security practices

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes. Anonymized and aggregated data may be retained indefinitely for research and analytics.

7. Your Rights

Under the Data Privacy Act of 2012, you have the following rights:

• Right to be Informed: You have the right to know how your data is being collected and processed
• Right to Access: You may request a copy of your personal data held by us
• Right to Rectification: You may request correction of inaccurate or incomplete data
• Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements
• Right to Data Portability: You may request your data in a structured, machine-readable format
• Right to Object: You may object to processing of your data for certain purposes

To exercise any of these rights, please contact our Data Protection Officer at the address below.

8. Children's Privacy

The Platform is designed to manage therapy programs for children but is not intended for direct use by children under 18 years of age. All accounts must be created and managed by adults (therapists, parents, or guardians). We collect children's therapy-related data only through their authorized adult representatives and with appropriate consent.

9. Cookies

We use cookies and similar technologies to enhance your experience on the Platform. These include:

• Essential cookies: Required for the Platform to function properly (e.g., session management)
• Analytics cookies: Help us understand how users interact with the Platform
• Preference cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Platform. The "Last updated" date at the top of this page indicates when the policy was last revised.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer: